Last year was a trying year of change at automotive dealerships nationwide. As COVID-19 shut down normal business operations, automakers and their dealerships were forced to quickly pivot to a new way of doing business – remote test drives, online shopping, and contactless service became the norm.
The list of 2021 Edmunds Five Star Dealers has been released, showcasing those auto dealers across the U.S. that were able to make the changes, roll with ever-changing regulations, and keep their customers happy.
To be a Five Star Dealer, a dealership must receive at least 30 reviews via Edmunds.com that average 4.5 stars or higher between January 1 and December 31, 2020. Five Star Premier Dealers earn their ratings by having 4.5 stars of higher for all 2020 sales reviews (minimum of 150).
Edmunds says that less than three percent of their dealer partners reach Five Star Status. This year, 109 dealerships earned that rank. Just 13 reached Premier status.
Nine Texas dealers were named Five Star Dealers. None earned the coveted Premier label. Of those nine, four are General Motors dealers and two sell Toyotas. Most are located in or near one of Texas’s major metro areas, though there are a few outliers.
Here are the winners:
- Baytown GMC Buick (Baytown)
- Clark Knapp Honda (Pharr)
- James Wood Chevrolet Buick GMC Decatur (Decatur)
- Jeff Haas Mazda (Houston)
- Moritz Kia Alliance (Fort Worth)
- Nyle Maxwell GMC (Round Rock)
- Pat Lobb’s Toyota of McKinney (McKinney)
- Tom Peacock Cadillac (Houston)
- Vandergriff Toyota (Arlington)
Reputation.com recently monitored the online chit chat surrounding dealerships in the county. They ranked the Top 100 and by their calculations, five Texas dealerships made the list. No dealer made both the Reputation.com list and the Edmunds list.