New Volvo Valet service allows vehicles to be serviced without face-to-face contact

Chris Teague

Chris Teague

Volvo Valet delivers a luxury level experience for owners.

Volvo owners can now have their cars serviced without having to come face-to-face with another human. The automaker has debuted its new Volvo Valet service in the U.S., offering owners the opportunity to use their smartphone to schedule maintenance.

Users download the Volvo Valet app (available for iOS or Android) to schedule their service appointment as well as a preferred pickup time. A retailer employee will then pick up the customer’s car and drop off a loaner vehicle for use while maintenance is being performed.

Through the Volvo Valet app the customer can see where their driver is and when they will arrive tracking their moves like you can in the Uber app. After handoff, the owner can receive a notification when their car has arrived at the dealership. The customer is notified the moment their car is ready to be picked up then, the retailer will contact the customer to arrange a time to return their Volvo and pick up the loaner vehicle.

Volvo

The Volvo Valet app allows for vehicle maintenance to be conducted without the hassle of heading to a dealership.Photo courtesy of Volvo Car USA

To ensure a fully transparent process retailer employees are asked to photograph the condition of both cars at the point of handoff.

“Volvo Valet gives owners the flexibility to service and maintain their vehicles in a way that works best for them,” said Anders Gustafsson, Senior Vice President Americas and President and CEO, Volvo Car USA. “Volvo Valet has been very successful in pilot testing over the last year and it is now ready to serve our customers and retailers in this unprecedented time.”

Owners can also choose to schedule this service over the phone with their local dealership.

Volvo vehicles of any age are eligible for this service, at the discretion of individual retailers. To check if an individual retailer is participating in the program, customers can contact their service department until an online functionality is added this spring. Retail locations can be found at www.volvocars.com

All service performed via Volvo Valet is eligible for the Service by Volvo benefits provided to all Volvo car owners: Volvo Tow for Life offers owners free towing to a Volvo retailer within a 25-mile radius for the life of the car when work is performed there. Volvo Lifetime Replacement Parts and Labor Warranty covers genuine Volvo parts installed by a Volvo retailer for out-of-warranty repairs for as long as they own the car—pay once and never again.

While currently applicable only to maintenance and service, Volvo Valet will be expanded to include lease and purchase deliveries, lease returns, and overnight test drives later in 2020.

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